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Billing Queries
Every customer is allotted a unique BP (Business Partner) No. Bills are generated on bi-monthly basis i.e. once in two months on the basis of actual meter reading received. In case actual meter reading is not received due to door lock, an assessed bill is generated based on the average consumption of the customer in the previous cycle.
In case of Actual bill, meter image will appear in the bill. If it is an assessed bill, door lock image will appear in the bill and the word ‘Estimated MR’ will be mentioned into brackets in meter reading column in the bill.
Bills are generated on bi-monthly basis i.e. once in 2 months.
MNGL ensures that hard copy of the bills are distributed to the customers in every billing cycle through agencies who have been appointed for bill distribution, area-wise. Soft copy of bills are mailed to the customers to the email Ids given by the customers at the time of registration. SMS alerts are sent to customers on their mobile Nos.
As a part of Go-Green initiative, a customer can opt for e-bill facility. Once this option is exercised, hard copy of the bill will no longer be sent to the customer. Only soft copy of the bills will be sent to him to his email ID.
Online payment through Debit Card/Credit Card/ Net banking / Digital wallets / UPI / Bharat QR / Mobile banking apps, can be done by visiting MNGL website.
Cash or A/c payee cheque can be deposited in any of the branches of Axis bank alongwith tear off portion provided at the end of the bill.
Payment can also be done through A/c payee cheque at MNGL walk-in centre. Cash is not accepted at MNGL walk-in centres.
Cheque / DD to be drawn in favour of Maharashtra Natural Gas Limited. Please mention BP No., Mobile No., Name of the Customer on the back side of the cheque / DD.
Customer care to be contacted through email, alongwith current meter image. Interim bill will be generated and emailed to the customer.
Bill-through-sms facility has been started where soft copy of bills are sent to customers alongwith the sms.
In case payment is made online through MNGL website, auto generated acknowledgement is sent to the customer.
Yes. MNGL recognizes NACH
Customers can opt for NACH facility by signing one time NACH/ ECS Mandate form available at MNGL walk-in centre. Customer may also contact our service provider M/s Bill desk at 020-41503555 for any assistance in this regard.
Yes. Customers can make advance payment towards gas dues.
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